(716) 202-9123

policies
Please call if questions or concerns


Reservations


For reservations made directly on our website or via phone, a first-night deposit plus lodging tax is required to secure your reservation and will be charged to the Visa, MasterCard, Discover, or American Express card provided. If booking your reservation less than 14 days before your arrival, the entire reservation amount will be charged to your credit card.

The remainder of your balance is due at check-in and can be paid by credit card or cash. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide. Guests electing self check-in or arriving outside of the normal check-in hours will have the remaining balance charged the day that the self check-in information is provided.

Reservations made through third-party websites such as Booking.com, Expedia, TripAdvisor, and Airbnb will be charged a 100% deposit at the time of booking.

Holidays, special events, or weekends may include additional night requirements.

Only two guests per room with no exceptions. This is how our rooms are licensed and we cannot allow for additional beds, air mattresses, or children's bedding in the guest rooms.

In general we are an adults only BnB.  Children over the age of 14 are welcome but must be accompanied by a family member and count as a guest in the room. The only exception for allowing children under the age of 14 is if a family rents out the entire house / all rooms.  All guest names must be listed on the reservation for your safety in the event of an emergency.

Although we love animals, we cannot accommodate pets.  Please call if you are looking for a recommendation to board your dog(s) locally.

Check-In & Check-Out

Check-ins are scheduled from 3 pm to 6 pm.

We will text message or call you the day before your arrival to confirm your arrival time. If you are not sure of your arrival time or will be arriving later than 6 pm, we will provide you with the self check-in information. It is rare that we can accommodate an early check-in, but we are always happy to store baggage. Please call to make these arrangements in advance.

Check-out is anytime before 11 am.

If you need to leave before breakfast is served, please let us know before 6 pm the night before and we will be happy to prepare a bagged breakfast to take with you. A late check-out must be arranged in advance with the innkeeper to assure there is ample time to prepare the room for guests arriving later that day.


Cancellation Policy

Cancellations MUST be made by phone, not via email.

If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellation notice is required 14 days prior to your arrival date. With this advance notice, we will refund your credit card deposit minus a $50 cancellation fee, per room reserved.  The $50 cancellation fee also applies to changes in your arrival/departure date that result in a shorter stay.  Reservations canceled less than 14 days prior to your arrival date will be charged in full. 

The Butler House Bed & Breakfast does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies.  The only exception is if someone in your party is diagnosed with COVID-19, then we will refund your credit card the full amount minus the $50 cancellation fee.  

If you made your reservation through a third-party website such as Booking.com, Expedia, TripAdvisor, or Airbnb, you are bound to the cancellation policies agreed to when booking on their website. The cancellation policies on their websites may differ from our standard cancellation policies and range between 50%-100% loss of your deposit. Any reservation made on a third-party website must be canceled through the third-party website. 


Other Policies

Your room rate includes a full breakfast served each morning between 8am and 10am; use of the spacious indoor and outdoor common areas; free high-speed Internet access; off-street parking; non-alcoholic beverages and snacks. 

The Butler House Bed & Breakfast is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping is not permitted anywhere on the premises, and a minimum $200 cleaning fee is imposed for smoking and vaping inside the house. Your complete cooperation is expected.

Need us to make a reservation for you? Just give us a call!